Terms and Conditions

Where the context so requires the following expressions, terms of reference shall be deemed to mean the following:

GSL                                                  Grinding Solutions Ltd

The Client                                      The Client or Customer

The Service                                   Any consultancy, reporting, analysis or service supplied by Grinding Solutions Ltd

These Terms and Conditions shall, together with GSL’s quotation, form the basis and terms of GSL’s contract with the Client, except in so far as they are varied in writing by GSL. All statements, representations and promises made by GSL’s agents or representatives made without GSL’s consent shall not bind GSL in contract, nor effect a waiver or partial waiver of any of these Terms and Conditions and Quotations, unless such statement has been authorised or approved in writing by an authorised employee of GSL.

Quotations may be altered without notice and subject to confirmation by GSL upon receipt of Purchase or Service Orders. GSL reserves the right to amend prices quoted in their tender after acceptance of the Purchase of Service Order in respect of the following contingencies:

  1. Alterations or changes to the work scope or Purchase Order.
  2. Suspension of work on the Client’s instructions or failure to give instructions.

GSL does not undertake responsibility for the satisfaction of any local bye-law, statutory regulation or any special or contractual requirements which the Purchaser may communicate or be bound to observe or fulfil.

If at any time any difference or dispute, other than an action for payment of sum due to GSL under the contract, shall arise, reference shall be made to an arbitrator, and this shall be deemed to be a submission to arbitration within the meaning of the Arbitration Act, 1950, or any modifying statute. The interpretation and enforcement of this agreement shall be governed by the laws of England.

Should the Client default, become bankrupt, go into liquidation or become subject to a receivership, GSL may, at its discretion, cancel any undelivered portion of the contract, but shall be entitled to claim for any loss or damage sustained in consequence of non-completion of the said contract.

On receipt of a purchase order or work order request by phone or email it is assumed that the Client agrees to GSL’s terms and conditions.

Where the Service is to be invoiced outside the UK, but within the EU, GSL will not charge VAT provided the Client’s VAT / IVA number is received by GSL. In the event of the Client’s VAT / IVA number not being provided, GSL reserves the right to retrospectively charge VAT at the rate applicable at the date of invoice. Where the Service is to be invoiced outside the UK and EU, GSL will not charge VAT.

Where the Service is to be invoiced outside the UK and to a Country that withholds tax, GSL will increase the quotation / invoice by the amount necessary to cover the withholding tax.


Whilst every effort is made to effect delivery at a prescribed time, GSL cannot accept liability for any loss or expense arising from delay in delivery. Any delivery date mentioned is given only as a guide and GSL is not liable for any loss whatsoever arising from its failure to deliver on the stated date.

Payment Terms:

Invoices will be raised in GBP Sterling unless otherwise agreed in advance.

For new clients an advance payment of 100% is required prior to work commencing on the client’s project.

For existing clients an advance payment of 50% is required prior to work commencing on the client’s project.

Payment terms are strictly 15 days from date of invoice.

VAT when applicable will be charged at the UK’s current rate at date of invoice.


 All reasonable travel costs necessary for the execution of the project will be charged to the Client at cost plus 10%, including fares, accommodation and subsistence plus any associated visa costs, plus VAT if applicable.

Mileage will be charged at £0.45 per mile.

Flights will be at Business Class rate and tickets provided by the client.

Force Majeure:

GSL is not liable for any failure to deliver the Service arising from circumstances outside its control, which would include act of god, war, riot, abnormal weather conditions, fire, government action or regulation, delay by suppliers, accidents and other traffic congestions and shortage of materials.


Where cancellation occurs after a written instruction or other has been transmitted to GSL from the purchasing company, GSL reserves the right to make appropriate charges in respect of any or all of its costs incurred at that stage, pertaining to the provision of the service and any cancellation charges incurred by GSL due to orders placed for and on behalf of the purchasing company in connection with the work or service(s) provided. However, GSL shall take immediate steps to mitigate its costs in the event of such cancellation. GSL reserves the right to make a discretionary charge for administration costs and/or time incurred.


Any service performed by GSL is based on information provided by the Client to GSL and GSL’s understanding of the Client’s requirements.  GSL is not responsible for any loss or damage arising out of any inaccurate, incomplete or misleading information that the Client gives to GSL or any misunderstanding of the Client’s requirements by GSL.

GSL is not responsible for any loss or damage arising out of the performance or non-performance in connection with any service supplied by GSL or the service of any third party that GSL engages to assist it in providing the service.